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  • Troubleshooter: Newport News woman grapples with customer service nightmareadd to reading list  

    Posted on July 10, 2013 at 1:34 PM

    Updated Thursday, Oct 17 at 2:56 PM

    Jamila Way had reserved a truck and car dolly for her move, but she found a reservation didn't mean the items available.

    By Janet Roach, 13News Now

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