Some drivers say 511 is still lacking

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by Philip Townsend

WVEC.com

Posted on July 31, 2012 at 4:11 PM

Updated Wednesday, Aug 1 at 3:19 PM

VIRGINIA BEACH -- Some drivers who are trying to stay informed about the traffic in Hampton Roads continue to have a tough time using a hotline set up to give drivers the latest information.

When it was launched more than two months ago, 13News tested the 511 system.  Some drivers say they were disappointed and frustrated.

According to the Department of Transportation, Hampton Roads' drivers use the system more than any other place in the state.

"We haven't had complaints lately, so whatever those issues were when we first rolled it out, they've been resolved," said VDOT spokesperson Jennifer Gwaltney

But driver Scott Hamilton still feels the frustration.  In fact, he says he's not going to use the system until it's upgraded.

"Right off the bat, because of the wind, they didn't understand me. I didn't even say anything and they're saying they don't understand me," vented Hamilton.  "I go to Washington every once in a while for ball games and concerts. You get in a traffic jam and you call the number. They have a hard time hearing you if you have anything going on in your car. By the time you get through, the situation has resolved itself."

Gwaltney says its up to drivers to express their concerns to the department.

"We'll certainly take any and all suggestions into consideration and see what we can do," Gwaltney said.

You can contact VDOT at 1-800-FOR-ROAD (1-800-367-7623) or you can e-mail: HamptonRoadsPublicinfo@VDOT.virginia.gov.
 

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