Another customer dissatisfied with auto repair company

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by Janet Roach

WVEC.com

Posted on November 18, 2010 at 7:00 PM

Updated Thursday, Oct 17 at 2:31 PM

NEWPORT NEWS -- Tamika Morgan and Angela Brooks find themselves with the same problem - paying for car repairs that were never completed.

Both women called on Autoworks and both paid hundreds of dollars.

Morgan says she's tried to get one of the mechanics to return to her home and finish fixing her SUV. She says the three windows won't roll up or down, even after the first repair.

"It was $60 for my front window and the passenger front window and the passenger back window. In all, it came up to $250, labor and parts," she says.

Morgan also gave Autoworks' mechanic named Jack $285 to install starters in two of her vehicles. She says they ran about two weeks before stalling out.

She say the Autoworks ad in the phone book and liked that they'd come to her instead of her having to drop her vehicles off.

Morgan says she's tried to reach Autoworks at least 50 times.

"At first, he was answering the numbers. He would answer at the numbers at first, then after that, he wouldn't answer again," she states.

It's much the same story for Brooks, who brought her issues with Autoworks to 13News Troubleshooters. A receipt from Autoworks' mechanic names Jay shows $280 paid to fix broken windows on her Jeep Liberty. The windows weren't fixed.

In both cases, the ladies were given false addresses for the Autoworks shop. Morgan, who lives in Newport News, was told Autoworks was located on Jefferson Avenue. The address she was given is the site of the new fire station. In Norfolk, the address given to Brooks was on a block of Sewells Point Road that doesn't exist.

13News Troubleshooters called Autoworks to do a repair job. The mechanic, who calls himself Mike Anderson, showed up for the job. When he saw the TV camera, he ran to his car to leave.

Before taking off, Anderson told us to look for Jack and that Autoworks was not ripping people off.

According to the Better Business Bureau, Jack Reid is listed as the principal behind Autoworks. The BBB shows three unresolved complaints, all of which say the company cannot be found.

Newport News Police Detective Kerry O'Donnell recommends consumers do a background check on any repair company and to walk away if companies insist on upfront money. He also says ask questions.

"What is their business name, their address, their phone number and are they licensed, are they bonded?" O'Donnell recommends.

The economic crimes unit of the Norfolk Police Dept. is investigating Brooks' case; Newport News police are watching for other complaints.

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