Phone fiasco delays unemployment benefits

Phone fiasco delays unemployment benefits

Credit: AP

In this photo taken June 28, 2010, job seekers wait in line to register and attend a National Career Fair in San Francisco. Initial claims for unemployment benefits rose for the second time in three weeks last week, a sign that layoffs are rising. (AP Photo/Eric Risberg)

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by Janet Roach

WVEC.com

Posted on January 23, 2012 at 5:59 PM

Updated Thursday, Oct 17 at 2:42 PM

NORFOLK  -- Unemployment benefits could be delayed for thousands of Virginia residents.

It's all because the phone system went down and recipients couldn't get through using the 1-800-897-5630 to certify their claims.  That sent hundreds of people scrambling to local offices across Hampton Roads while technicians with Verizon worked to fix the glitch.

Recipients already have about a two day wait for their funds after they file. Commission officials say this affects about 3,500 people across the state.

The Norfolk office on Virginia Beach Boulevard usually sees about 1,500 people a week. It saw about nearly half that just on Monday.  Manager Hosey Burgess says people are encouraged to go online to VAEmploy.com to certify their claims.

By midday Monday, the phone system was fixed but getting through was hit or miss because of the high volume of callers.

 
 

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