Troubleshooter
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Beach woman nearly drowns in $7,500 water bill
Monica Yancey discovered she had an overdue water bill of $7,598. With the help of 13News Troubleshooters, she fought back against the City of Norfolk Public Utilities, and won.
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Troubleshooter: Fraud protection customers can bank on
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Woman fights for job lost after background check mix-up
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Newport News woman fights possible eviction over security system
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Emails asking for money often use names you know
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Credit card thieves targeting Hampton Roads
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Download 13 News HD and WeatherCaster iPad apps today! Free!
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Teen found out he was ID theft victim at age 10
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Unlicensed contractor causes headaches for local homeowner
Consumer News
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Credit: Associated Press
High college costs prompt more parents to consider a 529 plan
Financial advisers say the more colleges hike tuition, the more parents are flocking to the 529.
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Does it Work? Mighty Light
No wiring required for a motion and light sensor activated light... we put Mighty Light to the test to find out "Does it Work?"
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Growing concern about smartphone fraud
There's growing concern at the Federal Reserve and the banking industry about increasing attacks on smartphones by fraudsters. (
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Does it Work? Wipe New
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Does it Work? GripGo
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Senate passes bill that would allow online sales tax
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Senate bill lets states tax Internet purchases
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Dental dangers of sports and energy drinks
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Does it Work? Ceramic Green Non-Stick Fry Pan
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Drop in gas prices expected to continue
Consumer Resources
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Va. Workers' Compensation Commission
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Consumer Product Safety Commission
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Virginia Consumer Protection Office
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Virginia consumer complaint form
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Food recalls
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Motor vehicle recalls
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FDA recalls
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Senior citizen resources
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Federal Trade Commission
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Buying a home
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Consumer complaint database
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Internet Crime Complaint Center
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Va. Office of Consumer Affairs
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Banking resources
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Va. Dept. of Professional & Occupational Regulations
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Better Business Bureau
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Gas price tracker
Codes and Compliance Offices for Hampton Roads Cities
- Newport News: 757-926-8861
- Hampton: 757-727-8311
- Virginia Beach: 757-385-4421 or 757-385-5000
- Norfolk: 757-664-6510
- Portsmouth: 757-393-8531
- Chesapeake: 757-382-2489
- Suffolk: 757-514-4060
Hampton Roads Health Departments
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Virginia Beach Department of Public Health
757-518-2646 - Norfolk Department of Public Health
757-683-2824 - Portsmouth Health Department | 757-393-8585
- Hampton Health District | 757-727-1172
- Peninsula Health District – NN, WMBG, JCC, York | 757-594-7300
- Eastern Shore Health District | 757-787-5880 or 757-824-5616
- Chesapeake Health District | 757-382-8608
- Western Tidewater Health District
Suffolk: 757-514-4700
Isle of Wight County: 757-357-4177
Franklin City: 757-562-6109
Southampton County: 757-653-3040
More Troubleshooter Stories
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Man wanted for charging thousands with stolen credit card information
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Portsmouth woman angered over late refund
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Beware email promising tax refund from UK
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Discounts with new Va. veterans ID card not always honored
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Navy veteran feels duped by disabled vets charity
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Medical transportation for Medicaid patients falls short
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Va. Beach woman demands refund for timeshare troubles
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Laptop repairman indicted on 3 felony counts in Norfolk
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Commonwealth's Attorney reviewing complaint against Norfolk laptop repair company
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Suspicious health alert calls target seniors
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Local woman bombarded with contest mail loses thousands
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Gloucester woman upset over furniture fiasco
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Medicare Mayhem: Beach woman struggles to find doctor
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Local college students support student loan rate freeze
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Happy ending to parking ticket trouble
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Turbo Tax turmoil blocks Portsmouth from refund: 13News Troubleshooters step in to help
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Premium text messages dial up unwanted charges for cell phone users
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After years of fighting, Hampton woman gets her driver's license
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Customers turn to gas credit cards to pump up pocketbooks
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Hampton woman with no proof of birth fights to get driver's license
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Forever 21's refund policy challenged by local man
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13News helps Newport News woman solve "who dunnit" case
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Seller beware when turning old cell phones into cash
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Watch out for big cash offers for your old cell phones
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Phone fiasco delays unemployment benefits
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Va. Beach public safety questioned over emergency radios hiccups
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13News viewer helps rental scheme victim
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Portsmouth woman loses big money in rental house rip-off
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Local woman may lose $458 after free car wash
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Insurance settlement falls short for local woman
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Uninsured cancer patient finds her guardian angel
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Injured worker fights to get compensation claim paid
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Residents fight plan to close Fort Monroe housing
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Popular pre-paid debit cards come with risks
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Man's service dog denied access at camping resort
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Who's responsible for the tree that fell in my yard?
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Beware of Irene con artists
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Flag flap angers Suffolk business owner
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York County woman fights to put up 'no trespassing' sign
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Government program accused of falling short for disabled vet
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Abandoned home headache for neighbors
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Major credit card company's late payment policy challenged
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Va. Beach residents warned about locksmiths' practices
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Local residents see dream homes as nightmare
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Women learn fake checks bought porn
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Va. Beach man fights Medicare months after wife's death
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Newport News woman fights to get car repairs done under recall
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Asbestos anger: Beach man says his apartment is contaminated
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Va. Beach woman finds some Craigslist homes aren't what they seem
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Local woman in uproar over Lion King tickets
