HAMPTON -- A 13News Now investigation has found some Goodwill donors are handing over more than just old clothes and unused household items to the non-profit organization to sell at its thrift stores.
Danielle Cronin, a spokeswoman for Goodwill's operations in Hampton Roads and Central Virginia, said people frequently hand over important items and sensitive documents by mistake. Cronin said her staff has come across Social Security cards, wallets and even a current passport.
"We do our due diligence to make sure that we try to get that sensitive piece of information back to that person and then, if we haven't heard back or there's success in getting that item back to that person, it is put into a container for document destruction," she explained.
Those items are typically discovered as workers sort them to sell in in either retail thrift stores or outlet stores, which sells goods from bins by the pound.
Wednesday at 6 p.m., we'll show you which personal documents slipped through the cracks at the Goodwill outlet store in Hampton and were sold to 13News Now investigators.