Evacuated patients return to care center in Norfolk


by 13News Now


Posted on July 29, 2014 at 11:25 PM

Updated Tuesday, Jul 29 at 11:25 PM

Assisted Living Center evacuated in Norfolk

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NORFOLK -- The ambulances lined the street in front of  Harbour Pointe Healthcare and Rehabilitation Center Tuesday as medics and staff members helped move patients back into the long-term care facility.

July 22, a sprinkler went off during maintenance on a generator. Water leaked into utility panels, creating a problem with the building's electrical service. The trouble prompted evacuations. Patients moved to other centers until the City cleared the building to take them back.

Nearly 150 evacuated at Norfolk assisted living facility

"I came here, thinking I'm gonna have a nice reunion with my mother," said Anecia Case. "They said, 'We're just trying to get the patients in today, no family.' I said, 'Well, if you're communicating with other facility,' I said, 'they're not telling family that. At least, they did not tell me.'"

Case hoped to visit her 85-year-old mother who asked her to bring her a snack. She said staff members would not accommodate her and would not provide her with any information that would put her in touch with the administrator.

"I feel good knowing she's back where she is, but I just have concerns as far as being met with this attitude," said Case.

No one from the center would say how the move went as patients returned or if all patients returned by the end of the day Tuesday.