RALEIGH -- The North Carolina Division of Veterans Affairs launched a “Vet Tip Hotline” Monday to help veterans and improve services at VA medical facilities.
Delaying medical care to veterans around the country and manipulating records to hide those delays is "systemic throughout" the Department of Veterans Affairs health system, the VA's Office of Inspector General said in a preliminary report last week.
North Carolina's hotline will provide a resource for veterans and federal employees to confidentially report alleged misconduct within USVA facilities.
The hotline will connect the people directly to NCVA executive staff. Tips will be referred to appropriate authorities within the USVA for investigation.
“Hundreds of thousands of veterans have received care from dedicated USVA employees at medical facilities in North Carolina,” said NCVA Director Ilario Pantano. “Our goal, first and foremost, is to care for our North Carolina veterans, and as their advocate, I want to help the USVA get back on track.”
The hotline was set-up after the NCVA received specific allegations of misconduct at USVA medical facilities in North Carolina. After conducting interviews, the allegations were found credible and referred to the appropriate USVA authority.
“Our goal with the Vet Tip Hotline is to be constructive, systematic and transparent,” said Pantano. “We are not looking for scapegoats but rather solutions to get our veterans the care they deserve.”
To report misconduct at USVA medical facilities located in North Carolina, please call (844)-NC4-Vets or email: VetTips@DOA.NC.GOV.