Norfolk - Troubles at the Cedar Grove transfer station are forcing the city and HRT to find solutions.
Linda Gray, who uses a walker, says she often has trouble catching the ride she needs.
"Yes, I do. I have to run back and forth."
"Where it is located is dysfunctional, how it is configured is dysfunctional," says Michael Townes, president and CEO of Hampton Roads Transit. "The road and the sub-base is dysfunctional. The fact that this area tends to flood in heavy rains is dysfunctional and the fact that it's at the end of a parking lot near a cemetery is also dysfunctional," he stated.
Townes isn't alone.the wrong message -- that "those who use HRT are second-class citizens."
In the meantime, city officials are pressuring HRT to fix operational issues that often leave passengers banging on buses just to get a ride.