Va. DMV drops toll-free customer service number

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Associated Press

Posted on April 30, 2010 at 12:13 PM

RICHMOND (AP) -- The Virginia Department of Motor Vehicles has dropped its toll-free customer service number to save money.

The DMV says the toll-free number (866) 368-5463 has been replaced with (804) 497-7100, effective Friday.

The change doesn't affect the toll-free number for deaf or hard-of-hearing customers who connect with the teletypewriter device. The toll-free number for DMV's automated phone service also is still available.

Motor Vehicles Commissioner Rick Holcomb says dropping the toll-free customer service number will save about $500,000. The state was paying 3 cents per minute for calls to the number.

(Copyright 2010 by The Associated Press. All Rights Reserved.)

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