I have a customer service issue. There’s a downtown business I like to frequent but the parking situation is insane. Although there’s some meter parking on the street and it has its own parking lot for its patrons, I can never find a space to park. I understand it’s a popular place but it has almost a quarter of its spaces reserved for its employees, which are clearly marked. I would think this place would be more accommodating to its customers and make other arrangements for its employees since parking is so limited. Don’t they know “customers come first?” Should I make a complaint? They’re the only business of its kind in this city. I’d have to drive to another city to get the same services and I really don’t want to burn any more gas than I have to.
Customers should come first
Dear Customers should come first:
I understand and sympathize with your complaint. Based on your email, it sounds like this business is doing quite well. Nevertheless, it cannot hurt if you send the business’s owner a respectful letter voicing your concerns. The worst thing that could happen is that your letter falls on deaf hears. And even though it is the only business in your city, you can express your feelings by not patronizing the establishment and going to one in another city. I do not know if every time you have tried to find a parking space at this business, it is the same time of day. If you have not already done this, go there at different times of the day. Hopefully, you will discover a time when parking is easier to come by and that time will work for your schedule as well.
I don’t know how to handle this new colleague. He’s basically a very cocky, self-assured young man – a Millennial. We work together on our company’s committee for community service projects. It’s a volunteer thing. When he first came on board, he was gung-ho and very helpful. But recently, he had an idea the rest of us on the committee shot down. Although everyone tried to explain why we couldn’t do what he suggested because of company policy, it was obvious he was angry and took it the wrong way. So, now, he will hardly do a thing on the project we’re currently working on. This is such immature behavior; he’s acting like a spoiled brat. The other guys on the committee are just ignoring him and being as aloof to him as he’s being with all of us, but I’m not so sure that’s the best way to deal with him. In general, he’s has an edge to him, which makes it hard to talk to him even when things are good. What would you suggest I do?
Dealing with a spoiled brat
Dealing with a spoiled brat:
A couple of you from the committee should initially try to have a calm, respectful discussion with this young man. Let him know that you appreciate all the work he has done in the past and that you do not want this particular situation to get in the way of him continuing to significantly contribute to the committee’s efforts. If either of you or someone else on the committee has had one of your suggestions shot down or a similar experience, share it with him. If he does not respond favorably and change his attitude, then, with the same demeanor, let him know that all of you would prefer that he not serve on the committee if he cannot move on and give 100 percent.
© 2012 Rozanne R. Worrell